Refund Policy

Last Updated: March 15, 2024

1. Return Policy

We accept returns within 30 days of delivery for most items. To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

2. Return Process

  1. Contact our customer service team to initiate a return
  2. Receive a return authorization number
  3. Package the item securely with the return label
  4. Ship the item back to us

3. Refund Timeline

  • Once we receive your return, we will inspect it within 2-3 business days
  • If approved, your refund will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • Shipping costs for returns are the customer's responsibility

4. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Used or damaged items
  • Items not in original packaging
  • Personalized or custom items
  • Digital products
  • Sale items (unless defective)

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will arrange for a replacement or refund
  • Shipping costs for returns will be covered by us

6. Store Credit

Instead of a refund, you may choose to receive store credit:

  • Store credit is valid for 12 months
  • Can be used for any purchase on our website
  • Cannot be exchanged for cash
  • Non-transferable

7. International Returns

For international returns:

  • Customs duties and taxes are non-refundable
  • Return shipping costs are the customer's responsibility
  • Returns must be shipped with tracking
  • Processing may take longer due to customs

8. Exchanges

We offer exchanges for:

  • Different sizes
  • Different colors
  • Similar items of equal or lesser value

Exchange shipping costs are the customer's responsibility.

9. Contact Us

For questions about returns and refunds, please contact us at:

  • Email: returns@mokarustore.com
  • Phone: (555) 123-4567
  • Address: 123 Yoga Street, Wellness City, WC 12345